RETURNS & EXCHANGES
- All returns must be eligible with our Return & Exchange Policy.
- All return is only applicable for faulty item(s) or defect item(s).
- All return is only applicable to full-priced item(s). Any Sales, Promotion, Clearance products and any item(s) that were marked with 'Non-Returnable', are strictly cannot be returned.
- All returns must have the purchase receipt.
- All returns must be posted within 7 days of receiving your order.
- All returns must be returned in UNWORN, UNWASHED, UNALTERED condition with ALL TAGS ATTACHED and must be in the original packaging.
- We bear all the shipping cost of product returned because of faulty item(s) or defect item(s).
- Any returns due to creases from shipping will not be accepted. Any product is returned to us in unsuitable condition, we reserved the right to refuse the return and the product will be send back to you.
- You are responsible for the returns until we receive the item(s).
- All returns will be processed up to 7 working days from the date we receive the returned item(s).
- All returns that do not meet our policy will not be accepted and will be sent back to you and you are responsible to pay the re-shipping charges of the said returned item.
- Once you send back your item, we assume you agreed to our policy.
- We only accept exchanges. Refund is not allowed.
- Once we received your item, we will inspect it and immediately notify you on the status of your return after inspecting the item.
- If your return is approved, we will initiate the replacement item. Please note that the exchange of item is subject to store availability. If the exchange item is not available, we will initiate a store credit and the shipping cost will be deducted from your store credit
- If the item is unsuitable for a return/exchange upon inspection, OR you do not fulfill return terms that BIKAYA specified above, we reserve the rights to reject the return request and you are responsible to pay the re-shipping charges of the said returned item.
If you have any questions on how to return your item to us, contact us.